Communication: English for Customer Service [Remote Online Learning]

Schedules : September 22-22, 2020 ,  
Location : Remote Online Learning Country : Malaysia
Scheme : SBL      
Contact Person : Ong Li Choo / Nora Liza / Josephine Tan      
Contact Email : lichoo@fmm.org.my, nora@fmm.org.my, josephine@fmm.org.my Contact Tel : 03-62867200
  Registration Fee (Per Participant)
No. of ParticipantsMemberNon Member
1 RM 227.90 RM 249.10


Overview

English For Customer Service is a course designed to help people working in customer service to improve their communication in English. It is a practical, modular, task-based course that encourages participants to apply the language they learn to their own business situations and needs. Participants will practice the appropriate use of English in situations commonly encountered in their specific business environment.

The course content covers key topics likely to be encountered in the workplace. Learners will focus on the essential language they need to communicate effectively with external parties like customers and clients. The course focuses on speaking and listening skills. In addition, emphasis will be given to strengthening grammar and enlarging the vocabulary needed for their specific business objectives.

Course Contents:
  • Speaking Skill
  • Listening Skill
  • Vocabulary
  • Grammar
Course Objectives:
  • Communicate confidently and effectively with customers
  • Produce grammatically correct sentences and clear messages
  • Able to listen well and speak with correct pronunciation
Who Should Attend:
  • Customer Service/Customer Care, Sales, Marketing and Front Desk Staff


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