Management

Business Writing Skills

Scheme: HRDCorp Claimable Courses

Programme Details

Did you ever wonder what kind of impression you make with your e-mail messages, memos, voice mail messages, and phone conversations? The content, presentation style, and delivery techniques of messages impact your ability to control, motivate, and inform others. Email and Business Writing Skills are essential to the success of any employee who must interact with customers – internal or external. The workshop teaches employee sat all levels how to write clearly, concisely, and professionally.

During the training, participants will be exposed to a variety of different writing skills, as well as different tools and techniques to help them make their messages more meaningful and powerful. Participants will also learn the basics of proofreading, complaint resolution, and verbal professionalism by participating in a wide range of different activities, role plays, and discussions.